| About Us | Making a purchase | Delivery Schedule | Back Orders | Remittance terms | Reaching us |
| Guarantee | Delivery Charges | Credit Card Security | Privacy Policy | Tax Charges | Conditions of use of site |
About Us:
Boatpaint.co.uk is the trading name of Boatpaint ltd..
We supply a wide variety of marine paints, wood systems, epoxy system and related
products for the marine market .
If you have any suggestions or comments please e-mail us at sales@boatpaint.co.uk
Customer Support and Service - as well as being contactable over the
internet we have a dedicated telephone line 02392 342951 - has an answer phone
attached if we are not there. Our hours of business are 9.00am to 5.30pm weekdays,
but we often contact customers in the evening up till 8.00pm in a response to
a call.
Calls are charged at the normal rates
applied by your telcoms company.
Our Company Registration details are as follows:
Boatpaint Ltd.
12 Charlesbury Ave
Gosport
Hants.
England. PO12 3TG.
Our company registered in England No. 7007964
Our VAT number is 980 3778 83.
Making a purchase could not be easier.
Just browse our Catalogue, and click on any items that you wish to buy and put
them into the shopping cart.
After you have finished your selection,
click on "Order" and you will be asked for a few details that we need
to be able to satisfy the order. We accept Visa , Mastercard. Visa Credit, Visa
Delta, Switch debit, Solo Debit, JCB Credit.
Your credit card is debited upon receipt of order. If we have a problem with
delivery we will inform you and you are entitled to cancel your order and we
will refund your money. We aim to deliver normally within four working days.
Should we be unable to supply you with quantity in the tin sizes requested we
will seek to deliver in different size tins you will only pay for the amount
you asked for and at the rate pertaining to the size you chose - (you are likely
to end up with more paint for the same price).
We only undertake transactions in Sterling. All transactions are governed by
UK law.
( Currently we do not supply outside the UK due to the difficulty of shipment.)
Delivery Schedule:
We aim to get your order dispatched that working day using a carrier on a 2-3
day delivery guarantee.
Sometimes the paint might be dispatched direct from the manufacturers to you
on the same terms.
We will acknowledge your order and advise you of your rights to cancel.
If we have a problem with delivery we will inform you and you are entitled to
cancel your order.
Back Orders:
If your item is not in stock, we will back order for you.
You will always have the option to cancel your order if you would rather not
wait and we will refund as long as the goods have not been dispatched.
Tax Charges and pricing:
For orders made from the UK 15% VAT is included in the price. In the unlikely event of a mispricing. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Credit Card Security:
We know of no documented cases of credit card fraud using our shopping system
over the Internet.
We use Nat-West Banks 'Streamline'
approved services via Sagepay -credit/debit card details we do not under our
system receive or store your credit card details, we only store the SagePay reference for the transaction.
Our own data is virus checked and firewall protected.
Responsibility for security is with Edmond O'Connor a Director of the Company .
Guarantee:
If for any reason you are not totally satisfied, simply return an item in its
original and unused condition, along with the wrapping and receipt, within 14
days of delivery and we will exchange it or offer you a refund.
We would appreciate a written note on the packing slip detailing the reason
for the return.
Defective returns will be replaced with no additional shipping charge to you
as would an error by us on your order.
Any other replacements will incur a shipping charge. If you have overordered and wish to return the paint we will contact the distributors and if they are willing to accept the return we will charge you whateverthe distributors return costs and restocking fee is.
If however, it is a problem on or after application we will arrange for specialist
advice from our manufacturers and act on the basis of and in line with their
advice. Should we be unable to agree we would seek that the Royal Yachting Association
nominate a suitable arbitrator.
In all cases please contact us preferably
by by e-mail sales@boatpaint.co.uk or telephone Edmond O'Connor at Boatpaint Ltd. (02392 342951) outlining
the problem.
We will reply within five days.
This is in addition to your statutory rights which remain unaffected.
Reaching us:
If you need to reach us, please e-mail us on sales@boatpaint.co.uk
Alternatively, you can call on 02392 342951 - or write to us addressed to :
Edmond O'Connor
Boatpaint Ltd
12 Charlesbury Ave
Gosport
Hants.
England. PO12 3TG.
Remittance terms:
Terms are cash, cheque or credit card with order.
Any price shown is done on the basis that it is an 'invitation to treat'.
Title of the goods does not pass to the purchaser untill the goods are paid in full. All items are "subject to availability" if we can not get the item we reserve the right to just refund the money paid..
We are committed to protecting your
privacy. We do not sell or pass on your information to third parties unless it is directly necessary to process your order e.g to courierers and distributors for the prurpose of delivery and if you seek technical information to put you in touch with paint companies technical departments.
We will only use the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) and according to the Which? Web Trader Code
of Practice.
We collect information about you for 2 reasons:
firstly, to process your order;
and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We give you the chance to refuse any marketing e-mail from us via our newssletter opt out and opt in process.
The type of information we will collect about you includes:
your name
address
phone number
e-mail address
credit/debit card details - we do not under our system receive or store your
credit card details, we only store the Netbanx reference for the transaction.
We will never collect sensitive information about you without your explicit
consent.The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will
delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Google Adwords on our data pages -Google and the DoubleClick DART cookie:
We use third-party advertising companies to serve ads when you visit our website- in our case currently only Google Adwords and only on the Data Sheet pages.. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Google, as a third party vendor, uses cookies to serve ads on your site.
Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
If you have any questions/comments about privacy, you should e-mail us eoc@quaylaneboatyard.co.uk .
Alternatively, you can call on 02392
342951 - or write to us addressed to :
Edmond O'Connor
Boatpaint Ltd
12 Charlesbury Ave
Gosport
Hants.
England. PO12 3TG.
Terms and conditions of use of
this website:
The boatpaint.co.uk website is owned and operated by Boatpaint Ltd registered at
12 Charlesbury Ave
Gosport
Hants.
England. PO12 3TG.
This website is intended as a source
of reference to adult residents of the UK in relation to boat projects they
may undertake within the UK. Visitors to the website must not apply any of the
advice or information on the site to work carried out outside the UK.Your use
of this site indicates your complete acceptance of our liability disclaimer.
The information contained on this web site is not intended to be used by anyone
less than 18 years of age. Persons under the age of 18 must not carry out any
work based on the information provided on this site.
Professional Regulations
On this web site, we are only able to give some indicative information regarding
the safety and other guidance regulations set by professional bodies. Visitors
must make themselves aware of and follow the latest regulations set by professional
and regulatory bodies in relation to all activities covered by this website
including, without limitation, systems for the provision and routing of electricity,
gas and water, and the storage, use of, handling and disposal of dangerous and/
or hazardous substances.
Professional advice
Visitors to this website must seek professional advice in relation to any subject
covered by this website in respect of which you have any doubts whatsoever.
Disclaimer of Warranty and Liability
Boatpaint Ltd. does not represent or warrant that the information accessible
via this website is accurate, complete or current.
All information contained on this site is provided without responsibility on
the part of Boatpaint Ltd. or any of its contributors, and to the full
extent permissible by law, Boatpaint Ltd. accepts no liability for
any loss, damage or injury arising as a result of any reliance on the advice
and information displayed on this website or arising in connection with any
building, decorating or maintenance work.
Visitors to the site are urged to take every precaution to ensure their health
and safety and health and safety of others.
They must satisfy themselves that the information on the website is suitable
for the work they intend to carry out.
Visitors are strongly advised to refer to alternative and independent sources
of information to substantiate the basis for their decision.
Where this website is linked to any site operated by any third party, whether
by hypertext or graphical link, Boatpaint Ltd. accepts no responsibility
or liability arising in respect of any content on such site nor shall the presence
of such links be deemed to be a recommendation or endorsement of such site by Boatpaint Ltd. , unless specifically stated.
Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. This includes distributors being out of stock or failing to dispatch on time and couriers failing to deliver on time.
Suspension of service
Boatpaint Ltd.offers no warranty that visitors will be able to access its website.
The service may be suspended without warning whether for maintenance and alteration
or due to circumstances beyond its control. Boatpaint Ltd. accepts no liability
for any injury or expense arising from such a suspension.
Viruses
Boatpaint Ltd.makes all reasonable attempts to exclude viruses from
this website. However, no warranty is offered, nor should be implied, that text
files, images, video and emails originating from the website are free from viruses.
Visitors are urged to take all appropriate safeguards while downloading information
from this website.
Copyright
The design and layout of this website including all graphics, video still images,
animations and text is Copyright © 2000,2001 & 2008, Quay Lane Boatyard
Ltd. Limited. ALL RIGHTS RESERVED. After 1.12.09 rights will revert to Boatpaint Ltd.
Disclaimer of Warranty and Liability.
Boatpaint Ltd.does not give its permission to copy, reproduce, modify
or download its website or any part of it other than a single copy for private
or domestic use.
All trade marks used on the site belong to Boatpaint Ltd. or the registered
proprietor of such marks.
All intellectual property rights relating to such trade marks and all copyright,
know how and other intellectual property rights in respect of this website are
reserved.
Law Governing this Web site and
this Disclaimer
These terms and this disclaimer and any claim based on use of information from
this website shall be governed by the laws of England and the parties submit
to the exclusive jurisdiction of the Courts of England and Wales.